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Technical Support Engineer buy in US, Free Classifieds Ads

Company Name:
Canal Alarm Devices
Are you interested in...
Working in a fast paced environment, troubleshooting some of the most advanced network video technology available to the market?
Providing support for innovative products that make for a smarter, safer world?
Contributing to an environment that encourages information sharing and out of the box thinking to resolve customer issues more efficiently?
Adding your current technical knowledge to an already talented team, while enhancing your own technical skills through regular trainings?
Due to our continued growth and success, we have an opening for a Technical Support Engineer. The hours for this position will be 9:00am to 5:00pm.
The Position: Provide complete and efficient pre and post technical support to Technical Support Line for Resellers and End Users.
What You'll Do Here...
Answer inbound technical and presales calls, cases and chats from both end user and dealer partners
Use competent and inclusive troubleshooting to resolve customer issues
Issue return material authorizations if necessary
Recreate customer issues using our extensive test lab
Increase ongoing knowledge via internal and external trainings
Perform other related duties when assigned
What We Are Looking For ...
Understanding of computer TCP/IP and networking fundamentals
Customer focused professionals
Detailed oriented troubleshooting
Excellent customer service skills
Experience with configuring switches, routers and/or disk drives
Professional and friendly phone etiquette
What You'll Need ...
Bachelor's degree in computer science or equivalent experience
Solid computer understanding
Call center and/or customer service background
Valued, But Not Required ...
Fluent in Spanish
CCTV Installation and/or configurations
Programming and application design
Use of phone response tools and/or help desk applications
Fundamental understanding of Physical Access Control/ Security Systems
Work Benefits:
At Canal Alarm Devices, we recognize that our employees are our most precious asset, and we have created a portfolio of benefits that we feel mirrors this appreciation. We understand that it is our responsibility to help you find the peace of mind and fitness of body necessary to be happy and productive both in and out of work, and we offer many products and services to help maintain a healthy lifestyle. As proponents of preventative healthcare and wellness programs, our dedicated benefits team is constantly on the lookout for creative benefits which can improve quality of life as our employees continue to help our company maintain its explosive growth. The list below includes some of the benefits that we currently offer to our eligible employees, with more to come:
Health Insurance: We offer a health insurance plan that is custom tailored to our employees' unique needs. We offer multiple levels of coverage, as well as a personalized web site and dedicated toll-free telephone number for easy access to health insurance representatives.
Paid vacation/sick days: We offer a generous vacation and sick day accrual plan which allows you take care of yourself and your personal needs.
401(k): We encourage all of our employees to plan for the future by taking advantage of our 401(k) plan. The plan allows you to set aside pre-tax dollars for your retirement.
Employee Discounts: With over 170,000 products in stock, something is bound to catch your eye. All of the items in our massive inventory are available to employees at or near cost, and with live operators and subsidized shipping.
Supplier Discounts: As one of the world's largest security equipment resellers, we have the leverage to aggressively negotiate employee discounts straight from our suppliers. We have an extensive list of discounts and rebates available to our employees from some of the world's largest manufacturers.
Beyond the basics: Modern kitchen amenities, fitness room, free Wi-Fi, company outings, conferences, casual dress, etc.
Thank you for your interest in the Technical Support Engineer position at Canal Alarm Devices, Inc. We look forward to speaking with you.
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